The article didn't answer my question The article is too long The article is missing important information The article doesn't make sense Other reasons. Please let us know how we can make it better. How do I cancel my contract with EE? What happens at the end of my plan? How do I cancel my contract with EE if I've had it less than 14 days?
How do I cancel my broadband, landline or TV plan? What happens to my phone bills if I leave EE? How do I stop using pay as you go? Call now. Bank Holiday Monday opening times: Mon to Fri Sat Sun. Alternative phone numbers. Ask questions and share tips with other people 24 hours a day. You can book a phone appointment with one of our local experts.
If you have a credit balance, you can request a refund. You can ask us to unlock your device any time, for free. Find out more about unlocking a phone for use on another network.
Or you can always call us on , free from your O2 phone, and speak to one of our team. Or you can give us a call or go into one of our shops. When you connect to your new network, you'll be able to pair your Apple Watch to your iPhone via the Apple Watch app. This will only be possible if:. You can choose to buy a new iPhone on one of our O2 Refresh custom plans, or to go for one of our Pay Monthly sim only deals.
Contact us to arrange this. Alternatively, you can terminate your existing services yourself by contacting the network you want to leave directly.
What do I do? How do I bring my Apple Watch with me? Read about leaving O2. Read Ofcom's statement on reforming the switching of mobile communication services. If you'd like to chat, give us a call on , free from your O2 phone, or from a non-O2 phone. Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Switching to or from O2 Help and Support. Joining O2? Want to chat about joining O2? Message us via Live Chat.
Will there be early termination charges? Your account must be fully activated before you can transfer your number, so we recommend that you leave 24 hours after doing this before you complete the Bring your number to Three form. A STAC is for leaving your number with your previous provider and ending your contract with them. We'll also let your old provider know to close your account, but it's their responsibility to close it once we've notified them.
A STAC only lasts 30 days, so after it expires, you'll have to request another one. We can't check when your STAC was generated, but your previous provider can, so get in touch with them if you need to jog your memory.
The process might be different across different providers if you're using any online processes, so we've got some handy links below for you to check our different core providers. Once you've got a STAC, all you need to do is fill out our Leave my number behind form or log into My3, and let us know all the useful information.
Then we'll take care of everything. Back to Switch to Three.
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