Pros: "I made it home. Pros: "Well, since you're asking, what I truly liked and enjoyed was being able to sleep comfortably undisturbed on this early morning flight from blast off to splash down. Comfy seats, no yakity-yak seat neighbors, no pesky flight attendants waking me to offer coffee, and a tidy restroom when needed. Just a happy flight. There, is that 50 words? Suffice it to say, we made it and that is never a small accomplishment for which I am always genuinely grateful and appreciative to the pilots, the crew, the engineers and builders of these large metal tubes with wings that continually and mostly consistently manage to defy the laws of gravity by propelling groups of human beings across large stretches of land and over water.
Why wouldn't I be happy? Pros: "The crew were very friendly and did a super job. It was frustrating that there was no WiFi on the flight. Especially since it was advertised that it would be available. Otherwise, the flight was fine. Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient. What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? Pros: "They let my 8 year old son into the cockpit and gave him wings while we were still on the ground.
Very courteous crew. Pros: "Good customer service.! And great employees. Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight.
One choice for dinner. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go. Pros: "Great captain and crew" Cons: "Need newer movie selections". Pros: "We didn't crash. Cons: "The website wouldn't complete online check in so I arrived early for a flight. The kiosks were mobbed and several were not functioning.
Only one poor staff member was there to assist literally hundreds of irate passengers. The line for check in at the desk with live assistants was also several hundred people long. I finally got my boarding pass and bag tags at Then the bag drop off was broken. One poor staff member with an I pad was trying to scan all the checked luggage. I was directed to leave my bags against a wall and hope that they would make my final destination. Obviously people were anticipating not having luggage at their destinations and were opening bags to remove a few items of clothing.
I finally got to the tsa check point at and begged my way to the head of the line thank god for global entry and tsa precheck! And a thank you to all the people at lax that let me jump the queue The flight itself was lovely.
I slept until landing. Alaska airlines, please hire more staff. Cons: "Flight delayed 2 hrs, was then arriving in the middle of the night.
Very cold air on during flight and bright cabin lights on most of flight. Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind.
My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company.
Overall we liked our experience with Alaska and would definitely use them again! Cons: "My flight was moved from Friday to 6 am Saturday which threw off my travel plans and unable to see my loved ones in time.
Pros: "Good seat, flight on time. Pros: "Really liked the new app to watch movies and more on your own personal device. Made the time fly by. Pros: "Crew was good, very helpful for people making tight connections in SEA. Cons: "We had a tight connection in Seattle and the flight attendant could not ask if other people would stay seated so we could get off quickly.
She said it was policy. The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier.
Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them". Pros: "Service was good, standard. Pros: "The crew was great and the flight was smooth. It gets quite bright.
Pros: "The staff and food service was great. The plane was clean and bright. Pros: "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth. Plus tips for wheelchair services made this an expensive one way flight. Pros: "The crew! And it was almost a 6 hour flight and there were no free movies or tv.
Kind of a bummer. Pros: "The overall service is very good. Pros: "Check in and boarding were no problem. The crew was okay.
The food including a "meal". On most other airlines it would be considered a snack - again very disappointing. I will not fly on this airline again. Pros: "Very courteous. On time. Basically no entertainment for a long flight. Cons: "We purchased tickets to Maui months in advance.
We chose our seats. The morning before our flight we printed boarding passes and paid for check bags. That night, approximately 12 hours before take off I received a notice from Google stating the flight hand been cancelled. To this day I have never received any communication from the airline stating the flight was cancelled. I called Hawaiian and asked about the cancellation.
After waiting for the customer service person to find out what the status was, she simply said there was scheduling issues. The best she could offer was a flight the next day. We lost a whole day of our vacation and lost a significant mount of money. Hawaiian offered no compensation and did not seem at all apologetic for canceling an entire flight at the last minute for "scheduling issues. They clearly do not value their customers.
Pros: "Friendly, efficient, professional service. Super smooth flight and great service. Pros: "Crews were helpful and polite. Pros: "When entered the airplane I was warmly greeted. Flight attendant even offered to help put my bag up above" Cons: "I needed some medicine up above in my carryon. I asked an attendant while we were still at the terminal but doing announcements and was told I could get it if I did it quickly When I stood up I was told to take my seat sharply by another.
Later when no one was in the galley I poured some water from a bottle sitting there into a cup to drink. The attendant who came by in a raised rude tone told me to go sit down and grabbed the water from my. Cons: "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast.
I was also not happy that almost all the movies with the exception of three about the sea had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights. Cons: "no on onboard at-seat refreshment service, meals were inadequqte to be called meals, seating legroom poor.
Unlikely I would reserve HawIian in future. Pros: "So so happy I got the upgrade to 1st class! The seats were comfy, the flight attendants were so kind and the food and beverages were delicious.
Pros: "Everything was greT. Great service and updates from pilot were done as well. Comfortable and roomy! Loved it! Pros: "Staff was pleasant" Cons: "Seats were uncomfortable, food was marginal as with most airline food. Pros: "Everything was great! No complaints. Props to the advertising department! Pros: "Fab crew. Plane was clean. Overall extremely positive experience" Cons: "Menu could be a little more diverse.
Pros: "Food was yummie" Cons: "More leg room would be nice". Pros: "I like the professionalism of your crew, having meal, the comfortable seats, and the comp drink" Cons: "I'm wondering about putting parents and small children together. Many crying babies aboard. Pros: "The crew was nice.
Liked having a meal. No air above my seat. Got really warm". Pros: "Two male attendees, tried to help. Female supervisor rude and turned us down no problem. My mom and I missed our flight by 4min!! I'm suppose to photograph my friends wedding tomorrow which I'm going to miss his ceremony AND my mom lost one day of work which is a huge deal and ONE day of being in Hawaii out of the four days we planned.
I got it as a gift for her, and now were both in our apartment in orange doing nothing, when we are suppose to be arriving to hawai for the first time ever. So upset, and sad and bummed. What a let down. I was on your site for over an hour checking all the guidelines about bags, carry ons, where we need to be and i didn't check in time at all. I just can believe this, a hotel room paid will be empty, and well be here waiting until tomorrow so we could repeat the same thing this morning.
Pros: "Let me think, food was free. Some of the staff was friendly. Glad was the flight was quick, because I don't think I could deal with that staff anymore than the few interactions I had with them. Its not organized and just a huge mess. This zone boarding thing is very old school and no where is there a screen saying which zone is boarding, you have to listen for the quiet announcement and hope you heard it correctly, because they only say it once. When on board, the staff I dealt with was having a bad day or something, because slamming drinks down on tray tables and cups in to a half full cup must be the norm.
The passenger next to me mentioned that the staff was very rude to me, as I was pretty passive at the time. The seats are somewhat comfortable, but when the staff tells you not to lean back because the lady behind you doesn't have enough leg room, then whats the point of paying for comfort plus. The food may be free, but if you want some sort of entertainment, TV shows or movies, it isn't free.
Everything must be paid for on this flight. You pay a pretty penny to get on these flights only for them to up-sell you on everything! This airline needs some major changes to staff and technology. Cons: "Every time the flight attendant walk by there was a strange odor, maybe onions. When they past out some bags of Hawaiian potato chips, the bag had that odor and we then thought it must be the chips and from her being around them.
We decided not to eat them and carried then off in our carry on baggage The next day I was hungry and decided to eat a bag. The odor was gone and the chips didn't smell at all Turns out it was the flight attendant. Maybe the type of food she consumes or her clothes were around a lot of garlic and onions Hope she is not on our return flight". Cons: "When I asked for a blanket because the cabin was so cold they asked me for Pros: "One of the few airlines that provides a meal.
Pretty sweet. Pros: "Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick.
Overall, it was a comfortable and smooth flight. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall no more free leis after you get off the plane either.
I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection. Pros: "Crew was very polite cabin was very clean" Cons: "Seats are too small, no leg room.
Breakfast sandwich, although complimentary wasn't very good. To get a blanket or pillow you had to purchase them. Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging.
Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. Who knows , maybe they would not be any better.
Cons: "We boarded a hot plane. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. The emails actually gave us new departure times that had already passed! Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost.
I'm Pros: "The crew" Cons: "There were no free movies on a flight that Lateef over 5 hours. That's ridiculous. Pros: "Hawaiian Air gives free meals and complimentary wine! Great service from ticket agent. Pros: "Experience was great! Crew went above and beyond and we're all very warm and accommodating! The meal and complementary cocktail were a wonderful surprise!! Pros: "Nice touch with breakfast crew was very pleasant.
The touch screen was hard to control and frustrating". Pros: "The complimentary breakfast and complimentary island rum drink just before landing were a pleasant and very welcomed surprise. It was, overall, a great flight. Purchasing the extra leg room and pre TSA screening is a must! I know it can't be helped but jeeeez! I had little tykes at one time but now that they are grown, it's difficult to maintain patience for five hours.
Too bad a "child zone" area at the back of the plane couldn't be designated for the weary parents. Perhaps have certain rows just for families with small children where they don't have to be so worried about bothering other passengers. Maybe an area where babies could be "walked and rocked". Probably not feasible but just a thought for an airline that services the whole spectrum of age groups heading to Paradise. Pros: "It was easy. Cons: "Unfriendly stewards. Not one of them offered service with a smile".
Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience! On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments.
Try on board crew was great, but the airport experience was lacking. Pros: "Crew" Cons: "More arm space and leg room for cabin". Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane. Pros: "The crew. Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job" Cons: "If they had orange juice lol".
Pros: "Crew was great! COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers. Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy. I love delta. Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't.
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone. Pros: "The crew was absolutely amazing. Located three miles west of Hana town is the tiny airport of Hana that only has limited flights from airlines Mokulele Airlines and Pacific Wings. Hana is popular amongst tourists who want to do their own road trips on the highly recommended Road to Hana trip, where you visit beautiful locations like Twin Falls and the abundance of beautiful beaches.
There are no services, shops, or dining available at Hana Airport. There are only vending machines for snacks and drinks. Their airport does have restrooms available for passengers to use. There are also available parking spaces at Hana Airport, however, there are currently no car rental companies available at Hana Airport.
There are car rental companies nearby. Some hotels in Hana offer a pickup service from the airport if you arrange it in advance. As there are no car rental companies directly at the airport, many tourists choose to fly into OGG, pick up a rental car from the airport and then drive to Hana themselves for the day. There are tour companies that offer bus and helicopter rides of the Road to Hana Adventure Tour, but most of them depart from Kahului.
There is no public transportation or taxi service available at Hana Airport, so prearranged ground transportation is essential to get you to your destination. Aircraft boarding and disembarking are from and to ground level via portable steps, so people with impaired mobility may have more difficulty.
Hana Airport states they are wheelchair accessible, however, passengers will need to pre-arrange help with the airline or the airport before the trip.
Airport Beach is not to be mistaken as an additional airport. There used to be an airport there called Kaanapali Airport, but it shut down in and now resorts are in its place. By the time the airport opened, Hogg had flown so many test flights into Maui that the state decided to name the facility after him. Like Kapalua, it only serves commuter, unscheduled air taxi, and general aviation activities such as tours through a single runway.
Hana is a beautiful place, and the focal point of the popular tourist road trip known as the Road to Hana, but it is also quite isolated. You'll find public parking, restrooms, and vending machines available, but there are no taxi services, public transportation, or car rental companies. Pre-arranged shuttles can be booked through select companies and a few tour operators. Kapalua Airport was a private facility until when it was acquired by the state.
The one-runway airport supports commercial propeller air carriers and commuter or air taxi aircraft exclusively. There are no dining or shopping facilities, but there are public restrooms, ATMs, parking, and vending machines available for drinks, snacks, and newspapers.
The airport is located on Akalele Street off of Honoapiilani Highway. There are no car rental facilities at Kapalua Airport, but the major car rental companies on the island offer services at the airport from nearby facilities, so talk to your rental company before you book a car to make sure they can provide transportation.
For ground transportation , there are more tour companies that pick up at Kapalua than Hana, as well as shuttle services and taxis. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Create a personalised content profile. Measure ad performance.
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